Get The Attention You Deserve. Every Day.
Focusing on customer satisfaction is more than a business philosophy. It’s a guarantee for achieving the service levels you demand.
At Brauer, superior service is the root cause for why our customers hire us again each and every day. We take immense pride in how we partner with them, and do whatever it takes for them to be successful. And we will do the same for your business.
Because our focus is on you and helping you achieve your goals, we assign a strategic team of highly experienced customer service representatives and factory trained and certified technicians to manage the day to day and long term aspects of all the lift truck products and services you receive from us.
Done Right and On Time.
We understand that when you need service, you need it done right and you need it done now – whether it is on site at your location, or at ours. Our team of service professionals are experts at providing the maintenance your lift trucks need, and are able to have you moving product at full capacity in no time. And as a testament to our dedication, we maintain an average on-site time for our service technicians well below four hours from the initial request.
Each Brauer service vehicle is outfitted with a comprehensive array of the parts and equipment needed to maintain your lift trucks, which enables us to expedite on-site maintenance, repairs and troubleshooting. And therefore reduce downtime and keep you moving forward.
The Brauer Service Advantage includes:
- Certified electric fork lift truck technicians
- Four hours on-site response time
- Dedicated customer service representatives (CSRs)
- On-site diagnostics, maintenance and repair
- Detailed Reporting of Forklift Service History